Refund Policy of PantryPicker
Last updated: March 28, 2023
Your satisfaction is our top priority at PantryPicker. If you are not entirely satisfied with your purchase, we're here to help. Please read our Refund Policy carefully to understand how we handle returns and refunds for orders made through our website pantrypicker.sbs.
Cancellation Policy
You can cancel your order within one hour of placing it without any charges. If you wish to cancel your order, please contact us immediately at +39 06 1234 5678. If the order has been dispatched or is already prepared and cannot be stopped, we will be unable to cancel it.
Returns
If the product you receive is not fresh or has a quality issue, you may return it immediately upon delivery. For logistical reasons, we cannot accept returns after the food has been accepted and paid for. Please inspect your order at the time of delivery and, if you have any concerns, inform our delivery staff right away.
Refunds
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
In the unlikely event that the incorrect item is delivered to you, please contact us within 2 hours of delivery, and we will arrange for the correct item to be delivered to you at no additional cost. Alternatively, if you choose to keep the mistakenly delivered item, we will refund the price difference if applicable.
Non-Refundable Items
Some items are not eligible for returns or refunds. These include gift cards, promotional items, and custom orders. All sales for these items are considered final.
Refund Processing
Once we receive your returned item and inspect it, we will notify you on the status of your refund. If your refund is approved, we will initiate a refund to your original method of payment. You will typically receive the refund within 7-10 business days, depending on your bank or credit card issuer.
Missing or Incorrect Orders
If you believe that an item is missing from your delivery, or you've received the wrong item, please contact us within 2 hours of the delivery with your order details. We will investigate the matter and take appropriate action to ensure your satisfaction.
Customer Service
If you have any questions about our Refund Policy, or if you wish to make a return or request a refund, please contact us at +39 06 1234 5678. Our customer service team is eager to help you with any issues you may have.
This Refund Policy applies to purchases made through our website only. For purchases made through third-party platforms or our physical store located at 00196, Italy, Via Flaminia, Pizzeria da Marco, please refer to the respective entity's return policy.
Modifications to Our Refund Policy
PantryPicker reserves the right to update or change the terms of this Refund Policy at any time. Such changes will take effect immediately once posted on our website pantrypicker.sbs. We advise you to review this policy periodically for any changes.